Gridstore Service

For smooth logistics operations

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The success of an automated logistics system depends not only on innovative technology, but also on a reliable service partner. Gridstore offers you a comprehensive service portfolio that ensures the reliability and efficiency of your system. With our 24/7 support, proactive maintenance and original spare parts, we ensure that your warehouse runs smoothly and can accompany you throughout the entire life cycle of your system - worldwide and at all times.

Monitoring & maintenance

Regular maintenance and targeted system checks are essential to ensure the longevity of your system. Our service technicians carry out precise inspections, identify potential problems at an early stage and ensure that your system runs without interruption.

With Gridstore, warehouse processes remain transparent and systems reliably available. Real-time monitoring, intelligent sensor technology and predictive maintenance detect problems early on and minimise downtime. Predictive maintenance, integrated process control and efficient maintenance concepts extend the service life of the systems, reduce operating costs and ensure consistently high system availability and performance.​

  • Proactive system maintenance: Prevents breakdowns and reduces repair costs.
  • Experienced experts:
    Specially trained staff with system expertise.

Spare and wear parts management

Safe and sound with our spare and wear parts packages! We can create a package specially adapted to your customised package. This means that you always have the important parts on site and are impervious to the risk of long delivery times. This ensures the smooth operation of your system by minimising downtimes and enabling the efficient deployment of service personnel. Gridstore offers you original parts that are perfectly matched to your system solution. This means that you maintain the value of your system and achieve high system availability.

Advantages and benefits:

  • Minimise downtime and increase flexibility
  • Independent of delivery times
  • Original spare parts from the manufacturer
  • Extended service life of your systems
  • Returns and complaints process

Training courses

Operator training:​

Operator training is designed to ensure safe handling of the technical equipment in your system. You will also receive an overview of the functions of the various workstations and learn how to operate them efficiently. Information on the interaction of the various components rounds off the training and enables you to control operation at all times.

Maintenance training:​

Maintenance training enables your technical staff to carry out the necessary maintenance on your system independently and to be able to fulfil the warranty conditions of Gridstore Robotics. The operating and maintenance instructions are explained and the know-how to reliably carry out the necessary maintenance work is imparted. This can also be carried out in a first step together with our maintenance team - always with the aim of achieving a high level of system availability.

​Software training:​

In order to show your operational personnel ways to optimise your material flow processes, we also offer end users software training. The training focusses on practical application and operational aspects. You will learn the basic functions to ensure that your material flow runs smoothly.

Hotline Support

Our remote service is available around the clock to solve technical problems quickly and efficiently. State-of-the-art diagnostic tools are used to detect faults at an early stage and ensure rapid restoration of operational readiness.

To this end, we have various trained control and software specialists available for you around the clock to respond to any possible problem with technical expertise and experience. We customise the access times to our remote support and the desired response time can be customised in accordance with your wishes.​

24/7 remote service

To this end, we have various trained control and software specialists available for you around the clock to respond to any possible problem with technical expertise and experience. We customise the access times to our remote support and the desired response time can be customised in accordance with your wishes.

Service desk:

You can reach our remote support team at any time. Our employees at the service desk will record your fault and immediately try to narrow down the possible causes together. A ticket will then be created immediately and you will be informed of the ticket number and other details of the ticket in an automatic message.

Our remote support team will receive your ticket immediately for processing.

 

On-Site Service:​

And should an on-site visit be necessary, our technicians are always at your disposal. With state-of-the-art equipment and in-depth expertise, we carry out repairs and optimisations directly on your system.


Our aim is to achieve maximum system availability!​

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Do you have questions about our service?

Contact us directly via our form, by phone on +49 123 456 7890 or by e-mail at service@gridstore.de. Our team is here for you!

 

Let's get in touch:
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